Guided onboarding for every tool you add.

Adding a tool is the easy part. Getting it mapped correctly, validated against a real cycle and supported afterwards is where integrations usually go wrong. Every add-on comes with a scoped setup path and a clear answer to the question nobody asks until something breaks: who supports this?

A connection that works on day one and fails in month three is worse than no connection.

ISO 27001 & AICPA SOC 2 certified

Every setup includes

Scoped setup plan

Field mapping

Access scope review

Parallel validation cycle

Handover documentation

A named support owner

How a new tool gets added

Same path whether it is a device or an accounting system

Step 1

Scope it

Which module it lands in, what data crosses, who owns it on your side, and what has to be true for it to be considered working.

Step 2

Map the fields

Employee identifiers, site codes and cost centres are matched between systems, because most integration failures are join failures.

Step 3

Review access scope

Credentials are limited to what the integration actually needs — HR data does not get broader access than the job requires.

Step 4

Run in parallel

The connection runs alongside your existing process for one full cycle and is reconciled before anything is switched over.

Step 5

Hand over

Documentation, a named support owner and an escalation route, so the person who inherits this in a year knows where to start.

Who supports what

Stated before you need it, not after

Bhivo-built integrations

Supported by Bhivo through your standard or priority support agreement, with the same response targets as the platform itself.

Partner-built add-ons

Supported by the partner that built them, with escalation into Bhivo where the platform is involved. Agreed as part of the partnership, not improvised at the point of failure.

Bespoke connections

Built by the services team against real extension points, and covered by the engagement that produced them.

The failure nobody notices

Silent sync failures are the real risk with any integration, which is why integration health is monitored rather than left to whoever spots a gap in a report.

Add tools without adding risk

Scoped setup, field mapping, a parallel validation cycle and a named owner for afterwards — the difference between an integration that works and one that worked.