About the role
This role handles standard and priority support tickets, escalates platform issues to engineering with clear reproduction, and feeds recurring questions back into the FAQ knowledge base.
How we hire
Every application is read by a person; you hear back within ten working days either way. Then a 30-minute conversation with the hiring manager, a practical exercise close to the actual job (paid if it runs over two hours), and a final conversation with the team you would join. We make an offer within a week of that.
Compensation and benefits
Compensation is shared in the first conversation and we do not ask for your current salary. Health cover extends to family, there is a learning budget, and performance is run on quarterly check-ins rather than an annual review, in Bhivo, because we run on our own product.
Bhivo is an equal-opportunity employer. We hire on ability and care for the work, and we are glad to make reasonable adjustments at any stage of the process. Just tell us what would help.